OUR SUPPORT SERVICES
Jericho Enterprise Software Solution provides a customer service representative or virtual assistant who is not only proficient in performing a wide array of tasks to cater to the requests and demands of our clients but is also eager to nurture a positive experience for the customers of our clients through every interaction as they engage with your brand.
We offer extensive sets of skills along with broad packages to guarantee value for your money as we work in partnership.
Customer Service
Jericho Enterprise Software Solutions offers a representative for customer service who will serve as the first contact between your business and your customers, significantly developing your relationship with them which will determine your success. As part of our partnership, we commit to be a source of steadfast support to them by expressing empathy upon receiving concerns and willingness to resolve them at the initial point of interaction, and exceeding expectations to address their needs and wants effectively. Our team is comprised of individuals who possess excellent communication and problem-solving skills which are necessary for building lasting relationships with your customers and driving business growth.
Virtual Assistance
A business is supported by numerous complex functions that keep it sustained and sometimes, the cost of staffing for each post may be overwhelming, especially for those who are currently small to medium in size. To aid in this, Jericho Enterprise Software Solutions offers a representative who will masterfully accomplish all responsibilities delegated to them, allowing you to redirect your focus and time to the core operations of your business. Enlisting the help of our virtual assistants who are highly skilled in adaptability, detail orientation, and time management will remarkably motivate efficiency and flexibility within your work environment.
Administrative Support
HOW WE CAN HELP
Customer Service Support
Pleasant customer service is the heart of every business as it boosts loyalty, influences customer
satisfaction, and shapes the brand reputation – all are the driving forces to the success of your
company. We acknowledge our part in this and we make it our mission to share your vision.
Hence, we have created a list of tasks we offer for the customer service role.
Communications Support – Our representative will address all questions and concerns your
customers may have, providing proper and prompt responses via email, phone, live chat, or
social media.Complaint Resolution – Our representative will resolve complaints raised by your customers
with personalized solutions, first and foremost seeking to express empathy and commitment
as a reflection of your brand.Feedback Assessment – Our representative will track, monitor, and respond to feedback
from review sites to evaluate how to further improve your products or services.Order Management – Our representative will ensure that all orders are confirmed as well as
processed accurately and customers are consistently updated on their order status.Product Listing Optimization – Our representative will assess your listed products to verify
that the descriptions and images attached are engaging and accurate.FAQ Development – Our representative will draft frequently asked questions about your
products or services to add to your business website to improve customer engagement.
Data Operation Support
A representative assigned to this role is responsible for inputting, updating, and verifying
information into various systems to establish data integrity and accessibility as you focus more
on the strategic endeavors of your business. We offer various tasks to accomplish with this role
as indicated below.
Data Entry – Our representative will input information into various formats, including
spreadsheets, databases, and document files to ensure accuracy as well as identify and
resolve data conflicts within your systems.Data Management – Our representative will organize, update, and maintain data to
validate reliable and consistent information leading to increased efficiency and a
competitive edge.Data Collection – Our representative will gather data from various sources, including
online forms, documents, and emails, to help you identify trends and opportunities as well
as predict future outcomes.Data Presentation – Our representative will create presentations that visually and
effectively communicate data and insights, often using tools like charts, graphs, and
infographics, to aid you in efficient strategic planning.Transcription – Our representative will convert audio or video recordings into text to
improve accessibility and enhance comprehension.
OUR SUPPORT SERVICES
Customer service may be a competitive advantage that some businesses tend to overlook; it encourages customer loyalty, generates more profits, and boosts brand recognition within the industry. In a similar manner, virtual assistance also saves costs for you while it increases productivity for your workload simultaneously. Both support solutions provide you with access to expertise that will afford you to focus on core business functions. Furthermore, you can also expect other advantages as follows:
Increased recommendations within the industry
Driven customer-centric innovations
Reduced customer complaints
Streamlined work operations
New opportunities for promising ventures